Privacy Policy
This Privacy Policy explains how TM-REGISTER (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website, submit a renewal assistance request, or subscribe to any of our attorney-focused services.
1. Information We Collect
We may collect the following types of information:
- Contact details: name, email address, phone number, and mailing address.
- Trademark information: registration numbers, mark names, and related data that you provide.
- Account and subscription details: plan selections, billing-related metadata (processed by our payment providers), and communication preferences.
- Technical information: IP address, browser type, device information, and basic usage data such as pages visited.
- Communications: messages you send through our forms or via email.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Providing and operating our renewal request workflow and attorney subscription services.
- Routing your renewal request to an appropriate attorney partner, when applicable.
- Managing subscriptions, invoicing, and customer support.
- Improving our website, services, and data quality.
- Sending important notices about your account, subscription, or renewal-related updates.
- Complying with legal obligations and enforcing our Terms and Conditions.
3. How We Share Information
We do not sell your personal information. We may share information with:
- Attorney partners: when you submit a renewal assistance request, we may share your contact details and relevant trademark information with an attorney or law firm so they can follow up with you.
- Service providers: trusted vendors who help us operate our website, send email, process payments, or host infrastructure, subject to appropriate safeguards.
- Legal and compliance: when required by law, regulation, court order, or to protect our rights or the rights of others.
4. Cookies and Similar Technologies
Our site may use cookies or similar technologies to improve functionality and understand basic usage patterns. You can usually control cookies via your browser settings, but disabling certain cookies may affect how the site functions.
5. Data Retention
We retain information for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the purposes for which it is used.
6. Security
We use reasonable technical and organizational measures to protect the information we hold. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices
You may:
- Update or correct certain information by contacting us.
- Opt out of non-essential email communications by using the unsubscribe links provided or by contacting us.
- Request that we delete certain information, subject to our legal and contractual obligations.
8. Third-Party Links
Our site may link to third-party websites or services that are not controlled by TM-REGISTER. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.
9. Children’s Privacy
TM-REGISTER is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the site or services after an update constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at: sales@tm-register.com.